FAQ

Customer Service

How do I contact Shop Runway Society?

Our customer support team is available Monday–Friday to assist you with any questions or concerns.

Please email us at:
shoprunwaysociety@gmail.com

We aim to respond within 24–48 business hours excluding weekends and holidays.

When contacting us about an order, please include:

Your full name
Order number (if available)
Email address used at checkout

Orders

Can I change or cancel my order after placing it?

Once an order has been placed, we begin processing it as quickly as possible. Because of this, we cannot guarantee cancellations or modifications after checkout.

If you need assistance, please contact us immediately at:
shoprunwaysociety@gmail.com

Can I apply multiple discount codes?

Only one discount code may be applied per order unless otherwise stated during a promotional event.

What if an item is sold out?

If an item is currently unavailable, we recommend signing up for restock notifications on the product page. We may restock select styles depending on demand and availability.

Shipping & Delivery

Do you ship internationally?

Yes — Shop Runway Society proudly ships worldwide.

International shipping rates and delivery times are calculated at checkout based on your destination.

How long does shipping take?

Domestic Orders (U.S.)

Processing Time: 1–3 business days
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

International Orders

Processing Time: 1–3 business days
Shipping Time: 7–21 business days depending on location

Please note that customs processing may occasionally cause delays for international orders.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear.

My package says delivered, but I didn’t receive it.

If your tracking shows delivered but your package is missing, please:

Check with neighbors or household members
Contact the shipping carrier directly
Verify the shipping address entered at checkout

Shop Runway Society is not responsible for lost or stolen packages marked as delivered.

Returns & Exchanges

What is your return policy?

We accept eligible returns within 14 days of delivery.

Items must be:

Unworn
Unwashed
In original condition
With tags attached

Items marked as Final Sale cannot be returned or exchanged.

Do you offer exchanges?

If you would like a different size or item, we recommend placing a new order and submitting a return request for the original item if eligible.

Are return shipping costs covered?

Return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect.

Products & Sizing

How do I choose the correct size?

We recommend reviewing our Size Guide on each product page for the best fit.

If you need additional sizing assistance, please contact:
shoprunwaysociety@gmail.com

Will sold out collections return?

Some destination collections and limited drops may restock, while others are released in limited quantities and may not return once sold out.

Payments

What payment methods do you accept?

We accept major payment methods including:

Visa
Mastercard
American Express
PayPal
Shop Pay
Apple Pay
Google Pay

Available payment options may vary depending on your region.

Additional Questions

How do I unsubscribe from emails or SMS updates?

You can unsubscribe anytime by:

Clicking “Unsubscribe” at the bottom of our emails
Replying STOP to SMS messages

How can I contact Shop Runway Society?

For all customer service inquiries, please contact:

Email: shoprunwaysociety@gmail.com

We appreciate your support and thank you for shopping with Shop Runway Society.